Enhancing the guest experience

Creating the ultimate guest experience is the aspiration of every enlightened hotel. From pillow menus to smart room technology, today’s hotel guests want more than a comfy bed and fluffy white towels. They want an experience, tailored to their exact needs. For hotels, this means finding new ways to cater to the individual rather than treat people as a homogeneous group. The General Manager at a top 4* Manchester hotel (part of a large international group) told us: We understand the best way to really get to know a city is not to simply visit it, but to live it!.
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A day in the life of…

Delivering outstanding service by the container load A passionate, willing and skilled warehouse team is vital to the success of any operation who pride themselves on responsive service and delivery. In our business, t is an essential part in helping to ensure the smooth running of commercial laundry service providers. From fulfilling orders the same day to receiving and storing linen, our Lancashire team pull out all the stops to get a job done and help a client out. Here Tonrose Warehouse Manager, Ryan Lamb, shares with us a typical day – which is anything but average! Morning @07:30 The.
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Ethics Spotlight 3: Environment

Reducing our Carbon Footprint As well as sourcing sustainable products and caring for the welfare of the communities in which its mills operate, the environment is a key concern for Tonrose. In this final instalment of our Spotlight on Ethics series, we look at how the company is helping to reduce its environmental impact, both in its own and supplier operations, as well as the linen solutions it offers. Helping the environment through direct action Certified since 2015 to the nationally recognised environmental standard ISO140001, which looks at waste management, energy use and contamination risks, Tonrose has been making real.
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Ethics Spotlight – Part 2: People

People: Welfare, Slavery and Equality In part two of our focus on ethics, we look at how Tonrose is putting people first. As a trusted family-owned business that’s served the hospitality and leisure sectors for more than a century, Tonrose understands its individual and collective responsibility to put staff welfare at the heart of the business. We’ve always welcomes international accreditations, such as ISO and are aligned to the Ethical Trading Initiative (ETI). We are also working with our mills to achieve SA8000 and Business Social Compliance Initiative (BSCI) accreditations, which promote good conditions, as well as human and workers’.
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Ethics Spotlight – Part 1: Product

Putting a spotlight on ethical trading and sourcing Working together to make life better Today’s hotel, B&B and spa guests are choosy. They expect to sleep in soft, smooth linen, dry off using fluffy, absorbent towels, and dine on crisp white table cloths. But a growing number are also showing interest in where their bed and bath linen has come from, and how ethically it was made. Companies can no-longer ignore their suppliers’ ethics. From the coffee they buy to the linen they use; many companies now believe how business is done is as important as the business they do..
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Royal Wedding fever set to fizzle?

More than 110,000 tourists lined the streets of Windsor and 2 billion viewers watched the Royal Wedding across the globe, as the royal couple exchanged their vows. Tourists are set flock to the historic market town over the coming months to see the sights from the big day for themselves, estimated to bring a £30 million boost. But experts have suggested that all of the UK may benefit, with some predicting a £300 million uplift to tourism overall. Will the "Meghan effect" last? Only time will tell. But it's our industry's job to ensure we are ready to shown them.
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Insight into… the Pakistan cotton market

Laura Bolton, Head of Procurement discusses current predictions for the Pakistan cotton market, challenges ahead and the many factors that influence healthy cotton production. Global trade for Pakistan cotton is set to rise over the next two years as a series of factors puts production in high demand... New ginning factories in Uzbekistan, one of the largest raw cotton exporters, are predicted to reduce the amount of raw cotton available for export as more cotton is processed locally. China and India are also forecasted to import more raw cotton into their domestic markets. Turkey currently imports vast amounts of cotton.
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15 minutes with: Procurement

Laura Bolton, Head of Procurement, talks to us about her future goals at Tonrose, modern slavery, and creating a robust supply chain. Q: You’ve been in position as Head of Procurement since last July – what have you made of it so far? A: I was delighted to join Tonrose last year; it’s really special to work for a company which places such value on ethical trading and supplier development. Q: What is your vision for the future? A: I have a very clear vision of the future for procurement here at Tonrose – to deliver excellent service, value and.
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It’s all in the detail…

We’ve been on a top secret assignment recently for one of our long standing clients. Our mission was produce 300 branded bespoke cotton napkins for a high profile sports event (one where summer fruits and Pimm's are consumed in abundance!). Each napkin was professionally embroidered with the event logo as a special touch for the discerning dining guests. Prestige Superior was the napkin of choice, thanks to its high quality 100% cotton, elegant satin band design and mercerised finish for a superb lustre and handle. Do you have an order with special requirements? We’d love to help! > Contact us today.
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